Table of Contents
What is the Content Library
Your first question here might be – What exactly IS the Content Library? It’s a great one to ask (…and the first one I had when I began investigating PiiQ Content)!
The Content Library is part of the base configuration that contains and stores all the Goals & Competencies that have been set up for your Organization. The Content Library exists in Settings > Performance Settings. You would go to the Content Library in order to complete the following:
- Set up Goals & Competencies
- Define Role assignments
Review Cycle Content Library
When a review cycle begins, a copy of the performance framework (which includes your setup relating to roles, goals, competencies, and scoring configuration) is made to create a Review Cycle Content Library. To simplify this description, this means that the Goals & Competencies you have set up from Settings > Goals & Competencies will be applied to the users whose roles are tied to them.
Example: You create a Financial goal in your Content Library. You assign this goal to the roles of Accountant, Team Member, and Sales. Now, when your review begins, that goal will be assigned to the employees with those roles!
To update the goals and competencies in an open review cycle, you can find the Review Content Library by Navigating to Settings > Review Cycles. This will bring you to an overview of all reviews that are set up within your organization, and you will see a ‘Content’ button on each Review. If only everything were that easy, am I right?? You would access this area in order to add, view, or edit Goals & Competencies, which you will learn about later in the article.
Updates to a Review That is In Progress
Now, I’m sure you might be thinking “What if I need to make changes or add a goal/competency to my content library during a live, in-progress review?” Well, you’re in my luck, my friend! You can easily access the Review Cycle Content Library to make edits to your in-progress review.
Reminder, to do this, navigate to Settings > Performance Settings > Review Cycles. Then, click the 'Content' button! Click into whichever content you would like to edit, and a side panel will appear. It is here that you can make changes or create a new goal or competency.
When you make changes, you will see what was done with one of three notifications:
- New - Newly added Goal, Competency, Subgoal, Question, or Text box.
- Updated - Modifications made to one of the fields, e.g. Title, Description, Role.
- Needs Correction - Mandatory fields not completed.
Saving an Update in the Review Cycle Content Library
You just made your changes to your Content Library, so how do you apply them to your review?
Review Cycle Content Library updates are always automatically saved but will not be pushed to the live review until the APPLY button is clicked. Make sure to hit that Apply button after a few edits (This will save on some frustration, trust me!). The example below shows that my goal was Updated, so now that I hit apply, I know that it has been successfully applied to my review.
Updating Content Library
Updates to a Review That is Not In Progress
If your review is NOT in-progress, you will add your updates to the performance framework, which is found under Settings > Goals & Competencies. This is where you can create new Goals & Competencies, edit existing Goals & Competencies, and attach Roles to the Goals & Competencies for all your future review rounds.
Restoring Unpublished Updates
You now have added or edited some Content in your Library for your in-progress review, but realize they were incorrect. GREAT, now what?! No problem! If you would like to restore the state of the Review Content Library to the state it was in before all your edits, just hit RESTORE, instead of APPLY.
PLEASE NOTE: This must be done BEFORE you hit the APPLY button. If you have already hit the APPLY button, those changes have been rolled out to the review and the restore function will not be effective.
What Do Users See When Updates/Changes Have Been Made to the Content Library During Their Review?
The impact on users regarding updated content during a review is minimal. When updates or changes to the Library have been made during in-progress reviews, the updates will simply appear in Goal Setting and reviews will be updated when it starts.
If there are users who have already submitted their reviews, any Live Update changes made (adds, edits, or role changes) will automatically un-submit their reviews. This will allow them to resubmit after viewing the changes and adjusting their submission accordingly.
Administrators are also provided with the ability to send a customized email to Managers and Employees to inform them of the updates.
PLEASE NOTE: Managers do not need to confirm goals again if updates are made.
Email Notifications of Live Updates
If an admin would like to, there is an option to notify users that an update or change has been made during the review process. This will give them a heads-up that changes were made, and if they have submitted their review, that they will have to go back to their review to see the changes and resubmit to their manager.
Once you have decided to APPLY the update, you’ll see a confirmation box appear:
Make sure you are certain you would like to apply the update and look carefully at who the changes will impact. If you would like to notify the affected users, simply check the box to send an email and customize your email in the text box. Then, hit CONFIRM! An email will be sent out with your message to let users know of the change.
You are now a pro in the world of the Review Cycle Content Library!