Technical Troubleshooting Tips for Learning Courses

Many organizations have their own security settings to protect their data, and even users within an organization can customize their security settings. With so many options, you can occasionally run into technical errors with PiiQ's learning content player. 

Below are some quick and easy troubleshooting steps, to make sure you get the most out of PiiQ and our CyberU content!  If you are still having trouble, make sure to confirm with your IT team that they don't have content blocked, or reach out to us if you need additional assistance. 

Approved Browser

In order to access CyberU content, you will want to make sure you use one of our approved browsers. I have listed all the approved operating systems and browsers below, but we recommend Chrome for the best experience.

Currently supported Operating Systems:

  • Windows 7 and up
  • macOS Sierra and up

Currently supported Mobile Operating Systems:

  • OS 10 and higher
  • Android Marshmallow and higher

Currently supported Browsers:

  • Chrome (current version -1)
  • Firefox (current version -1)
  • Safari (current version -1)
  • Microsoft Edge (current version -1)
  • Internet Explorer 11

Browser Security Requirements

In addition to making sure you are on an approved browser, you also want to ensure the browser is configured to allow playing content. 

Pop-up Blocker

In PiiQ, the learning content course player launces in a new window. We require that users disable their pop-up blocker to ensure the course can launch and you can learn!


In order for CyberU to function correctly, it requires that the browser allows third-party cookies and session cookies to be enabled. 

URL Whitelisting

Certain ports and domains must be "whitelisted" in order for CyberU content to play. Please check that all the required ports and domains can be accessed within your network. If your firewalls are preventing access to the domains listed below, you may experience issues using CyberU content.

The domains accessed by the CyberU content and libraries are listed below:

  • *
  • *

If you have a specific user who is still experiencing issues accessing content after whitelisting the above domains for your organization, you might also need to whitelist the domains in the user's browser settings. 

When using Chrome, you can access this from the browser Settings> Site Settings> Cookies and site dataIn the "Allow" section you will want to add the following:

  • [*.]
  • [*.]


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